Refunds policy

We want you to be happy with your print. Here's what happens if something goes wrong.

If we can't print your model

We check every model before printing. If we can't print yours to a good standard, we'll email you and refund you in full.

If you change your mind

Email us at abelyonathan504@gmail.com with your order number before we start printing and we'll cancel your order and refund you in full. Once printing has started we can't cancel, because each print is made to your design.

If your print is faulty or damaged

Email us at abelyonathan504@gmail.com within 30 days of delivery with your order number and a photo of the problem. We'll reprint it or give you a full refund. This doesn't affect your rights under the Consumer Rights Act 2015.

Faults in the model file itself, such as wrong sizes or parts too thin to print, aren't covered. See our terms.

How refunds are paid

Refunds go back to the card you paid with, usually within 14 days of us agreeing the refund. Your bank may take a few more days to show it.